Please read this important information about your delivery so you know what to expect and have your experience with us the best possible.  

Live Terms of Service (TOS):

• All orders are shipped USPS mail
• Delivery time is not guaranteed by USPS and generally takes 2-3 days to arrive.
• We are not responsible for lost or stolen packages.
• We are not responsible for shipping delays.
• It is the customer's responsibility to follow their tracking. This includes when package is ready to be picked up at PO due to hold.
• It is the customer's responsibility to be home when your package, arrives.
• If you cannot be home to receive your package, you must contact your local USPS and request your package to be held.
• For DOA you must contact us within 1 hour of delivery based on the USPS tracking data and provide photos of your DOA.
• We are not responsible for incorrect addresses.
• We are not responsible for returned packages due to incorrect address or non-pickup.
• You must monitor your tracking. Packages not received upon delivery may void LAG.
• We do not ship Blaptica dubia roaches to Florida or Hawaii.
• Before you dispute an issue with our product, service, or shipping you must email us at sales@dubideli.com allowing us to remedy the issue.
• For recurring subscription orders, your shipping method or products (i.e. liner, heat-pack, ice-pack) maybe added to your order to insure your bugs arrive alive. We base the needs on your temperature forcast. You will be notified via email.


Frozen Terms of Service (TOS):

• All Frozen orders are shipped UPS second day or 3 day select.
• All Frozen orders are shipped in an insulated container with dry-ice.
• We are not responsible for lost or stolen packages.
• We are not responsible for shipping delays.
• It is the customer's responsibility to follow their tracking.
• It is the customer's responsibility to be home when your package, arrives.
• We are not responsible for incorrect addresses.
• We are not responsible for returned packages due to incorrect address.
• You must notify us at sales@dubideli.com within 2 hour of receiving your order if there are any issues.
• Before you dispute an issue with our product, service, or shipping you must email us at sales@dubideli.com allowing us to remedy the issue.

 

    We ship Live/Product Monday-Friday.  Shipping is by priority mail.  delivery time is not guaranteed by USPS but is generally 2-3 days. 

     

     

     

    We ship Frozen Monday-Tuesday.  Shipping is by UPS 2nd-Day air or 3-day Select. 

    For Dubia and Hissers, we always add extra weight  and or extra adults to your order to compensate for small DOA and undersized bugs.  

    DubiGrubs are always cupped.

    Mealworms are cupped for sizes 1000 count and under.  They are placed into a snake bag for larger orders.

    All Dubia and Hisser orders under 150 grams, will be cupped. 

     

    All other quantities will be in burlap bags with egg flats.

     

    What to expect during warm weather shipments

    If the dubia roaches come in all alive and active, then their journey was successful.  Sometimes there will be death and that can be normal.  If the death rate is high, then there is a good chance more of them will die over the next couple of days.  With a high death rate on delivery, something had to happen to the package during shipping.  Either extreme heat or extreme cold.   In both cases, neurological damage can occur making them walking zombies that will eventually die. Dubia roaches once at normal temperatures should move quickly.  If you have a sluggish dubia roaches, it will most likely die.   

    What to expect during cold weather shipments

    Open the box and take the bags/cups out of the box.  Leave the dubia/hissers roaches in their container until room temperature is reached..  Then remove dubia/hissers from container and place in their new home.

    Getting Hissers/Dubia/Mealworms, out of the bag

    After removing the egg flats pieces from the bag, turn the bag inside out and brush off. 

    Why are there ice-packs in the box sometimes? 

    If the temperate is too hot in our area, we will add ice-packs at no extra charge to you to get them though the few hours that will be hot.  This is automatic and customer does not need to request this.